Technical Support Specialist (Customer Experience Focus)

We’re looking for a technically curious, customer-oriented person who likes solving problems and helping people succeed with technology. As a Technical Support Specialist, you’ll work closely with customers using our digital signage platform, troubleshooting issues, helping with integrations, and making sure customers have a great experience with the product.

Requirements

• Minimum of mid-level experience
• Technical curiosity and problem-solving skills
• Strong communication skills and customer-facing experience
• Ability to work with APIs, integrations, logs, debugging tools, and technical documentation
• Knowledge of web technologies and technical tools (APIs, JSON, HTTP requests, HTML, JavaScript, terminal commands, and debugging tools)

Benefits

• Strong growth potential and opportunities to move into more technical roles
• A team of people passionate about technology and continuous improvement
• The chance to make a real impact on both the product and customer experience