Principal Customer Success Manager

Role Overview

As a Principal CSM, you will be responsible for the success of Signifyd’s most complex and strategic accounts. You will own the relationship across the entire customer journey, ensuring the customer’s seamless transition onto the Signifyd platform and driving optimal outcomes for the customer within core products utilized.

What You Will Do

Own the end to end customer relationship, ensure seamless onboarding, optimal performance for the customer and strategic alignment between Signifyd and the customer. Identify, establish, and build deep relationships with current and potential senior stakeholders within your accounts.

Why It Might Be a Fit

Success in this role requires an expert relationship builder who can align stakeholders at the highest levels of the customer organization and internally in order to execute on delivering desired outcomes.

Requirements

• 5+ years of success in senior roles in enterprise SaaS deployment and/or program management for large, complex, and strategic customers
• Background in payments, fraud, and/or e-commerce industries preferred
• Strong communication skills, executive presence and confidence in varying levels of customer situations
• Proven track record of building relationships with senior customer executives in large or highly strategic accounts
• Sales Acumen
• Program Management
• Collaboration and Communication

Benefits

• Discretionary Time Off Policy (Unlimited!)
• 401K Match
• Stock Options
• Annual Performance Bonus or Commissions
• Paid Parental Leave (12 weeks)
• On-Demand Therapy for all employees & their dependents
• Dedicated learning budget through Learnerbly
• Health Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Account (FSA)
• Short Term and Long Term Disability Insurance
• Life Insurance
• Company Social Events
• Signifyd Swag