Customer Success Manager

Role Overview

The Customer Success Manager will work closely with customers to ensure their desired outcomes are met through onboarding, adoption, expansion, and renewal. The role involves planning and driving ongoing account strategy, working with customers to establish critical goals, and aiding them in achieving their goals and desired outcomes.

What You Will Do

The Customer Success Manager will provide guidance and advice to customers on Skillsoft content, platform solutions, and service offerings. They will also ensure customer success by consulting during the process of defining, implementing, launching, promoting, and continually evaluating the digital learning program.

Why It Might Be a Fit

The ideal candidate will have experience in customer success, sales, or professional services, with a strong understanding of the digital learning industry and the ability to articulate its features and benefits to all levels of the business enterprise.

Requirements

• 5+ years of professional Customer Success, Sales or Professional services experience
• Training or consulting experience with account management responsibility
• Solid knowledge of the digital learning industry
• Qualification Requirements: Experience supporting customers in a specified account territory
• Solid understanding of business and leadership skills, skills taxonomy and competency development

Benefits

• Medical
• Dental
• Vision
• Paid time off