People Operations Manager

Role Overview

The People Operations Manager will report directly to the Head of People Operations and play a vital role in running the people programs our team relies on every day. The work you do will have a direct impact on our ability to attract, support, and retain amazing public interest technologists.

What You Will Do

Administer benefits and leave, manage the employee life cycle from onboarding through offboarding, and keep our people systems, records, and policies accurate and current.

Why It Might Be a Fit

The People Operations Manager will contribute to a work environment where people feel supported, informed, and treated consistently.

Requirements

• Five or more years of progressive experience in an HR generalist, people operations, or benefits and leave role
• Demonstrated ownership of benefits administration end to end, including broker management, renewals, and open enrollment
• Demonstrated ownership of leave administration across multiple states, including interaction between company policy, federal leave law, and state paid leave programs
• Experience supporting employee relations matters, including documentation, correspondence, and knowing when to escalate
• Working knowledge of federal and multi-state employment law as it applies to leave, accommodation, classification, and pay practices
• Sound judgment balancing transparency and visibility with confidentiality, privacy, and risk
• Proven ability to collaborate across the business, partnering openly with leaders and teams rather than working in a silo
• Hands-on administration of an HRIS, including reporting, configuration, workflow automation, and data integrity
• Experience running onboarding and offboarding end to end, including I-9 and E-Verify compliance
• Experience working with remote and distributed teams
• Organized, detail-oriented, and quality-minded, with the follow-through to close items rather than route them
• Superior written and oral communication skills, including the ability to explain a policy clearly to someone who is frustrated
• Comfort working without a playbook, and the instinct to write one afterward
• Passionate about creating better public outcomes through great government services
• A mindset and work approach that aligns with our core values
• Ability to travel for work from time to time

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Short-term and long-term disability insurance
• Life and AD&D insurance
• Dependent care FSA
• Healthcare FSA
• Health savings account
• Dollar-for-dollar 401(k) match up to 10% of your salary with no vesting period
• Paid time off, including 20 vacation days, 11 federal holidays, and flexible sick leave
• Up to 12 weeks paid time off for all eligible new birth, adoption, or foster parents
• Performance rewards, including annual salary increase, annual performance bonus, spot bonuses, and stock options
• Business development / sales bonuses
• Referral bonuses
• Annual $2,000 allowance for professional development
• Annual $750 allowance for tech-related purchases
• Annual swag budget of $100 to display your Skylight pride with some merchandise (hoodies, hats, and more)