Sales Operations Specialist

Elucent Medical | Surgical Navigation

Eden Prairie, Minnesota | On-site | Full-time

Accurate accounts. Clear quotes. Renewals that happen on time. Your work helps a growing medical device sales team keep its commitments to customers.

The role at a glance

Location: Eden Prairie, Minnesota. On-site and in person.

Schedule: Full-time, Monday through Friday, 9 a.m. to 5 p.m. Central Time. 40 hours per week.

Department: Sales

Reports to: Associate Director of Sales Operations

Base salary: $65,000 annually

Bonus: Eligible for a year-end commercial bonus based on goals and the annual performance review.

Travel: Minimal, if any, for meetings, training, or conferences.

Why this work matters

Elucent Medical develops surgical navigation technologies for cancer surgery. Its solutions turn traditional surgical instruments into smart tools designed to improve precision and patient outcomes.

Behind that technology is a commercial team that needs reliable systems, accurate information, and timely follow-through. You will support the customer lifecycle from account setup through service warranty renewals, helping field and internal teams deliver a coordinated customer experience.

An opening created by growth from within

This opening follows an internal promotion. You will join a supportive team that offers mentoring and values people who bring ideas, work independently, and turn problems into practical solutions.

What you will own Customer accounts and renewals

• Set up and maintain customer accounts in Salesforce and Fishbowl ERP, keeping records complete and consistent across both systems.
• Prepare service warranty renewal quotes, track upcoming expirations, and follow through so renewals happen on time.
• Prepare and manage account documentation, contracts, and quotes with careful attention to accuracy.

Salesforce data and reporting

• Keep sales data accurate and current through regular review, updates, and cleanup.
• Create and maintain Salesforce reports and dashboards, and pull data for sales teams and leadership.
• Support sales forecasting and sales operations projects with reliable information.

Commercial processes and teamwork

• Partner with the Senior Sales Operations and Salesforce Administrator on capital quote approvals and provide guidance on pricing and approval requirements.
• Work closely with Customer Support, Area Directors, and Surgical Account Managers to maintain and improve the customer experience.
• Develop expertise in sales cycle systems and processes so colleagues can turn to you for clear, practical guidance.
• Identify opportunities to improve workflows, bring solutions to the team, and help put them into practice.
• Build a strong understanding of Elucent’s devices and products to support the sales organization effectively.

What you bring Required experience and skills

• Hands-on experience creating and managing Salesforce reports and dashboards.
• Strong analytical and problem-solving skills, with close attention to detail.
• Experience developing or improving sales and customer processes, and supporting sales forecasting and projects.
• Ability to manage contracts and quotes, including document creation, service expirations, and renewals.
• Clear communication and the ability to build productive relationships across teams and with customers.
• Initiative, sound time management, and a sense of urgency. You can adapt when priorities change and follow through on commitments.

Preferred qualifications

• Salesforce Administrator experience, a bachelor’s degree, and three or more years of sales operations experience are highly preferred.
• ERP system experience and contract management experience are preferred.

How you will succeed

In your first year, you will build a clear understanding of how Elucent’s commercial organization works, learn its processes and procedures, and become confident using the tools available to you.

The team values curiosity about technology and efficiency. You enjoy looking closely at the details, ask useful questions, and suggest ways to make the work better. A customer support background with experience creating quotes and refining processes can be relevant preparation, alongside the required Salesforce reporting skills.

Benefits and development

Full-time Employees Receive

• Medical, dental, and vision insurance.
• 401(k) with a 4% company match.
• Paid holidays, vacation, and sick days.
• Short-term and long-term disability coverage.
• Life insurance, pet insurance, and Employee Assistance Programs.
• Ongoing professional development opportunities.

The position operates in a professional office setting and involves occasionally lifting up to 15 pounds.

Work authorization

Candidates must be legally authorized to work in the United States for any employer. Elucent Medical does not provide visa sponsorship or assume sponsorship of employment visas now or in the future.

Equal employment opportunity

Elucent Medical provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Interested in the role?

SMART Teams is partnering with Elucent Medical on this search. If this looks like the right fit, get in touch with your SMART Teams contact and we will take it from there.

Tagged as: Contract Management, CRM Administration, Forecasting, Salesforce