Customer Success Manager GSA

Role Overview

We’re growing our Customer Success team in London and looking for a Customer Success Manager who enjoys combining strategic thinking, customer partnership, and hands-on execution. In this role, you’ll take ownership of a portfolio of global, enterprise customers and become a trusted partner across their advertising journey.

What You Will Do

Own customer relationships, drive customer success, turn goals into action, lead strategic conversations, and bring teams together.

Why It Might Be a Fit

You’ll be a strong fit if you have minimum 4+ years of experience in digital marketing, including paid social and Google platforms, ideally in SaaS, MarTech, or AdTech, and experience managing enterprise-level customers and delivering measurable business impact.

Requirements

• Minimum 4+ years of experience in digital marketing, including paid social and Google platforms, ideally in SaaS, MarTech, or AdTech
• Experience managing enterprise-level customers and delivering measurable business impact
• Strong understanding of the digital advertising ecosystem, including Meta, TikTok, YouTube, Google, and similar platforms
• Confidence working through technical challenges and partnering with technical teams
• The ability to turn complex customer objectives into clear strategies that drive adoption, retention, and growth
• Strong communication skills and confidence working with stakeholders at all levels, including senior and executive audiences
• A proactive, solution-oriented mindset, with a positive and collaborative approach
• Ability and willingness to work from our London office 3 days per week
• Willingness to travel for customer meetings, conferences, and industry events as needed
• Fluent English; additional languages are a plus

Benefits

• Inclusive Global Culture
• Global Impact
• Focus on Wellbeing
• Comprehensive Rewards
• Flexible Hybrid Workplace