Customer Marketing Manager

Role Overview

We’re looking for a Customer Marketing Manager to own marketing across the full customer lifecycle on a 12-month fixed-term contract, covering parental leave. You’ll build the programs and campaigns that help customers launch Sonder successfully, stay engaged, renew and grow, and you’ll turn happy customers into advocates through case studies, references and stories.

What You Will Do

You’ll run automated, multi-channel campaigns end to end, and be responsible for customer outcomes, adoption, retention and growth.

Why It Might Be a Fit

You’ll be customer-first and commercially minded, focused on adoption, retention and growth, and be able to run several programs at once and report clearly on what’s working.

Requirements

• 5+ years in marketing, including at least 2 years in customer, lifecycle or retention marketing
• Experience running automated, multi-channel campaigns end to end
• Hands-on HubSpot experience
• A clear, engaging writer who can turn customer outcomes into stories that land
• Customer-first and commercially minded, focused on adoption, retention and growth
• Organised and data-driven, able to run several programs at once and report clearly on what’s working
• Practical with AI, using it day to day across content, personalisation and reporting
• A tertiary qualification in marketing, communications, business or a related field, or equivalent experience

Benefits

• Hybrid and flexible working environment
• Free access to the Sonder app with 24/7 support
• 2 days of study leave to invest in your professional growth
• Access $250 annually to fund to invest in your wellbeing
• Free coffee
• Dog-friendly office in our Sydney HQ
• Volunteer leave. 2 days per year to participate in meaningful causes and contribute back to the community