Senior Customer Success Manager

Sprinklr is seeking a Senior Customer Success Manager to drive adoption and value realization for its most strategic customers across the full product suite. The ideal candidate will be a trusted advisor with deep product expertise, able to bridge the gap between business objectives and platform capabilities.

Requirements

• Bachelor’s degree in Marketing, Communications, Computer Science, or related field
• 6+ years in MarTech, AdTech, or digital media consulting, working with enterprise-grade solutions and cross-functional marketing teams
• Deep experience in campaign setup, media planning, or brand marketing strategy at large organizations
• Strong understanding of omnichannel marketing strategy (organic, paid, owned) and platform analytics
• Executive-level presentation and stakeholder management skills; experience facilitating roadmap sessions and quarterly reviews
• Data fluency: ability to interpret telemetry, product usage, and marketing KPIs and convert into strategic actions

Benefits

• Paid time off
• Voluntary healthcare coverage in countries where applicable
• Mentoring Program
• Equal opportunity workplace