Role Overview
Staffbase is looking for a Senior Customer Success Manager to join our team in North America and support our strategic customer relationships. You will act as a partner to customer teams in mid-to-large enterprises, helping them drive business outcomes, increase platform adoption, and ensure renewals.
What You Will Do
Own and manage a book of enterprise customers, developing success plans aligned with customer goals, leading regular business reviews and planning sessions with customer teams, guiding customer teams through onboarding, rollout, and long-term adoption of the Staffbase platform.
Why It Might Be a Fit
3–6 years of experience in Customer Success, Account Management, or related client-facing roles, preferably in SaaS, proven experience managing renewals and retaining customers, strong communication and interpersonal skills, experience managing a portfolio of accounts, familiarity with digital tools and SaaS adoption metrics.
Requirements
- 3–6 years of experience in Customer Success, Account Management, or related client-facing roles, preferably in SaaS
- Proven experience managing renewals and retaining customers
- Strong communication and interpersonal skills
- Experience managing a portfolio of accounts
- Familiarity with digital tools and SaaS adoption metrics
Benefits
- Competitive Compensation
- Flexibility
- Recharge
- Support
- Volunteer Day
To apply for this job please visit job-boards.greenhouse.io.
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