Business Development Manager – Mortgages (UAE National)

Business Development Manager – Mortgages responsible for meeting business objectives, customer focused sales, and deepening customer relationships. The role involves working closely with business partners, implementing promotional activities, and ensuring compliance with internal policies and external regulations.

Requirements

• Meet the business objectives of country WRB.
• Customer focused need-based selling of banking products.
• Deepen customer relationship and maximize penetration.
• Establish a strong/beneficial relationship with external business partners.
• Achieve Mortgage sales and non-sales KPIs.
• Onboard New-to-Bank clients and provide cross-selling of Asset, Liability and Wealth Products based on their financial needs.
• Assist in implementing promotions and below-the-line activities, in conjunction with the business plan, for acquiring new affluent customers.
• Derive insights from competitor sales activities and effectively counter the efforts.
• Deepen business partners relationship e.g. Mortgage Broker, Developers and other external stakeholders.
• Work closely with all business partners such as developers, government registration officers, Real estate brokers, Mortgage brokers.
• Work with product team to deliver feedback on market conditions and strategic campaigns.
• Work with external stakeholders to keep them informed of mortgage product updates.
• Maintain compliance with all internal policy and procedures and external regulations.
• Implement Operational Risk monitoring as an integral part of the business process. To achieve this, effectively manage the assigned role under Compliance Risk Management and Operational Risk Management.
• Ensure the quality of processed applications as per bank guidelines/requirement to reduce rework.
• Create a transparent and collaborative culture that manages the quality of applications by coordinating between frontline and back office.
• Ensure that bank hierarchy and standard protocols of escalation are followed.
• Conduct CDD, MLP & TCF diligently.
• Zero tolerance on fraud and mis-selling.
• Provide assistance during reviews, e.g. Group Internal Audit, Shariah Reviews, Regulatory reviews, etc.
• Attend assigned training programs to acquire knowledge and apply it to the job function accordingly. Also acquire requisite Banking.
• Adhere to all relevant policies, guidelines and procedures. Comply with local regulatory requirements.
• Comply with all appropriate money laundering prevention procedures and, particularly, report any suspicious activity to the Unit Money Laundering Prevention Officer and line manager.
• Promote an environment where compliance with internal control functions and the external regulatory framework is a crucial aspect of the business.
• Keep trackers of crucial activities and be able to report the same accurately when needed.
• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank.
• Support UAE Mortgage team to achieve the objectives set out in the Bank’s Conduct Principles fair outcome to clients.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Benefits

• Competitive salary
• Core bank funding for retirement savings
• Medical and life insurance
• Flexible and voluntary benefits
• Time-off including annual leave, parental/maternity leave, sabbatical, and volunteering leave
• Flexible working options
• Proactive wellbeing support
• Continuous learning culture