Customer Experience Manager (Redeployment 23484)

At Suffolk County Council, we’re passionate about improving the future for our customers, our communities and the environment. As a Customer Experience Manager, you’ll play a central role in shaping how communities, councillors and partners experience our service, and make a huge and meaningful impact.

Requirements

• Experience in customer experience, communications or service delivery
• Strong transferable skills like relationship-building, clear communication, problem-solving and the ability to stay calm and organised in a busy environment
• Ability to learn, grow and collaborate

Benefits

• Up to 29 days annual leave entitlement (pro rata)
• Membership of a competitive Local Government Pension Scheme (LGPS)
• Travel, lifestyle, health and wellbeing benefits
• Performance-related annual pay progression
• Annual cost-of-living pay increase
• Training and encouragement to expand knowledge
• Career development opportunities
• Diverse and active staff networks
• Flexible working options