Customer Experience Specialist

Customer Experience Specialist to manage product listings, inventory replenishment, visual content creation, and quality control across multiple e-commerce platforms. Responsible for ensuring product accuracy and handling customer service and warehouse teams. Must have strong communication and organizational skills, attention to detail, and ability to multitask.

Requirements

• Create and manage product listings across all platforms
• Check and update product packaging information to ensure accuracy
• Upload and maintain consistent product information across all platforms
• Provide support to customer service and warehouse teams when required
• Handle Lazada and Shopee live chat requests
• Conduct basic quality control checks to ensure product listings, visuals, and inventory updates meet company and client standards
• Identify and report any inconsistencies, errors, or issues in listings, visuals, and stock data to ensure high accuracy and smooth operations
• Oversee return and refund requests, ensuring fair and timely resolutions
• Verify and process returned parcels, ensuring required evidence (photos/videos) is documented for clarity and resolution
• Manage partial order cancellations, ensuring customers are informed of alternative solutions where applicable

Benefits

• EPF
• SOCSO
• Birthday Leave
• Maternity Leave
• Annual Leave
• Parental Leave