This is a full-time position within the Supermicro Global Service Team, responsible for fieldwork at customer sites to resolve and repair server systems. The Technical Account Manager is a critical part of post-sales support and needs to demonstrate exceptional technical aptitude and excellent interpersonal skills.
Requirements
- Serve as the primary point of contact for the Firmus project
- Plan and coordinate system installation, rack integration, and onsite testing
- Monitor service performance and ensure timely response to customer requests, incidents, and escalations
- Work closely with engineering teams, sales, RMA, and production to resolve technical or operational issues
- Manage customer communication and provide status updates
- Coordinate spare-parts readiness and site support to minimize downtime and ensure SLA compliance
- Conduct onsite visits as needed to assess customer environments and gather feedback
Benefits
- Not specified
To apply for this job please visit jobs.supermicro.com.
Follow us on social media