Customer Success Manager (French & English C1)

Role Overview

Manage relationships with key client stakeholders, conduct operational reviews, and identify opportunities for improvement to drive optimal use and adoption of the platform. Work closely with Product teams and the global Customer Success team to share best practices and continuously improve the customer success organization.

What You Will Do

Manage and grow relationships with key client stakeholders, organize and conduct Operational Reviews, identify opportunities for improvement, monitor client activity and operations, and proactively address issues.

Why It Might Be a Fit

Required strengths include excellent French and English skills, experience in Customer Success, Client Relationship Management, or Consulting, strong customer relationship and communication skills, and strong analytical skills. The role requires a proactive, “get things done” attitude and the ability to work effectively in a fast-paced, international startup/scaleup environment.

Requirements

• Excellent French and English skills (C1 for both spoken and written)
• Experience in Customer Success, Client Relationship Management, or Consulting, ideally in a B2B SaaS environment
• Strong customer relationship and communication skills with a customer-first mindset
• Experience managing projects and conducting Quarterly Business Reviews (QBRs)
• Strong analytical skills, including data analysis, reporting, and KPIs/metrics
• Excellent problem-solving skills with a proactive, “get things done” attitude
• Ability to work effectively in a fast-paced, international startup/scaleup environment
• Demonstrate strong organizational skills, attention to detail, resourcefulness, and adaptability

Benefits

• Fixed schedule: Monday-Friday, 9 AM — 6 PM (UTC)
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth and long-lasting cooperation
• Greenhouse conditions for self-development

Tagged as: Data Analysis