Strategic Customer Success Manager

Role Overview

The ideal candidate will be customer–centric and passionate about building strong customer relationships while delivering value to ensure happy customers. Key responsibilities include building and nurturing strong relationships with key stakeholders, conducting discovery with customers, and establishing a trusted advisor relationship with customers.

What You Will Do

The role involves conducting discovery with customers, establishing and maintaining a trusted advisor relationship with customers, and proactively monitoring customer health. The candidate will also lead Quarterly Business Reviews with senior stakeholders, ensure ROI and value is communicated and understood by the customer, and own commercial conversations and all aspects of the renewal process.

Why It Might Be a Fit

The ideal candidate will have customer-facing experience in Customer Success Management, Account Management, Technical Account Management, or similar, ideally in B2B SaaS space. They will have a track record in managing risk, forecasting, and identifying growth opportunities, and be able to establish a trusted advisor relationship with clients.

Requirements

• Customer-facing experience in Customer Success Management, Account Management, Technical Account Management or similar ideally in B2B SaaS space
• Experience managing a book of business of up to ~30 strategic accounts from onboarding through renewal
• A track record in managing risk, forecasting, and identifying growth opportunities
• Establishing a trusted advisor relationship with our clients, driving value from Synthesia products and services
• Successfully onboarding new clients and building key relationships in the first critical months and beyond
• Light video editing using the Synthesia platform

Benefits

• OTE: $180,000+ on-target-earning (base+variable)