Growth & Retention Manager

Our client is a Colombian startup in rapid growth that is revolutionizing pet food with 100% natural, high-quality products, and formulating for real well-being. They are looking for a Growth and Retention Manager to lead the entire growth strategy and execution focused on Retention & Customer Experience, ensuring that each client has an exceptional experience from onboarding to repurchase and recommendation.

Requirements

• 5 to 6 years of experience in Growth, CRM, Lifecycle, Retention, or Customer Experience roles.
• Experience in startups, digital companies, or high-growth environments.
• Experience executing top-to-bottom retention and lifecycle marketing strategies.
• Solid knowledge of funnels, customer journeys, cohorts, and growth metrics.
• Experience working with CRM tools, automation, and data analysis.

Benefits

• Direct impact on revenue and critical business metrics.
• Opportunity to build the retention and customer experience area from scratch.
• Transversal exposure to content, data, product, and growth.
• Dynamic and agile startup environment with high autonomy to propose and implement ideas.
• Flexible work schedule with flexible on-site schedule.