Customer Experience Associate – Future Opportunities

Role Overview

As a Customer Experience Associate, you will work in a fast-paced environment, processing financial transactions, understanding customer needs, and providing excellent customer experience. You will be responsible for promoting banking solutions, completing business processes, and building a positive, diverse, and equitable work environment.

What You Will Do

Your day-to-day responsibilities will include processing financial transactions, understanding and determining customer needs, responding and resolving customer concerns, achieving assigned goals and business objectives, and delivering quality customer experiences.

Why It Might Be a Fit

We are looking for a dynamic communicator with established customer experience skills who can connect with different people in a calm, courteous, and effective manner. If you are a go-getter who can exercise initiative and be accurate and detail-oriented, this role might be a fit for you.

Requirements

• High School diploma and/or 1+ years of relevant experience
• Undergraduate degree or equivalent is an asset
• Strong administration, organizational, planning and time management skills
• Hands on knowledge of using MS Office (Word, Excel, and Outlook) and internet
• A go-getter who can exercise initiative and be accurate and detail-oriented to handle several tasks and changing priorities
• A dynamic communicator with established customer experience skills

Benefits

• Base salary
• Variable compensation
• Health and well-being benefits
• Savings and retirement programs
• Paid time off
• Banking benefits and discounts
• Career development
• Reward and recognition programs