Customer Experience Associate

Role Overview

Work as a frontline representative of TD Canada Trust, building deep and long-lasting relationships with customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions.

What You Will Do

Process financial transactions, understand and determine customer needs, respond and resolve customers’ concerns, achieve assigned goals and business objectives, and deliver quality customer experiences.

Why It Might Be a Fit

The ideal candidate is a go-getter who can exercise initiative, be accurate and detail-oriented, and handle several tasks and changing priorities, with strong administration, organizational, planning, and time management skills.

Requirements

• High School diploma and/or 1+ years of relevant experience
• Undergraduate degree or equivalent is an asset
• Strong administration, organizational, planning, and time management skills
• Hands on knowledge of using MS Office (Word, Excel, and Outlook) and internet
• A go-getter who can exercise initiative and be accurate and detail oriented to handle several tasks and changing priorities
• A dynamic communicator with established customer experience skills

Benefits

• Base salary
• Variable compensation
• Health and well-being benefits
• Savings and retirement programs
• Paid time off
• Banking benefits and discounts
• Career development
• Reward and recognition programs