Head of Customer Operations B2C

Role Overview

We’re looking for a Head of Customer Operations B2C to join us at Telia Norway. The role will lead a large customer-facing organization with a clear ambition: deliver great customer experiences while transforming how we operate and strengthening the commercial value we create in every customer interaction.

What You Will Do

You will have end-to-end responsibility for B2C Customer Operations, combining strong operational leadership with a significant transformation agenda. You will lead and develop our B2C customer operations, ensuring high-quality customer experiences and efficient operations at scale.

Why It Might Be a Fit

We are looking for an experienced leader who combines strong operational expertise with the ability to transform, engage and deliver commercial results. You know what excellent customer operations look like, but you are equally motivated by building what comes next.

Requirements

• Significant leadership experience from large-scale customer operations, customer service or other complex service operations
• Proven experience leading leaders and larger organizations
• Demonstrated success in leading significant transformation
• Strong commercial understanding
• A strong customer orientation
• Good understanding of digitalization, automation and AI
• Fluency in Norwegian and English

Benefits

• Comprehensive benefits package
• Opportunities for remote work
• Chance to earn a bonus based on performance and Telia’s results