Customer Experience Specialist (Customer Success Associate)

Role Overview

We are seeking an ambitious, energetic individual to join our team as a Customer Experience Specialist (Customer Success Associate). This role is ideal for someone who enjoys helping customers, solving problems, and working in a fast-paced environment.

What You Will Do

Deliver exceptional customer service, process customer orders, track orders, communicate status updates, coordinate with logistics and shipping partners, and resolve customer concerns.

Why It Might Be a Fit

We’re looking for someone who is positive, enthusiastic, curious, customer-focused, detail-oriented, adaptable, and a team player.

Requirements

• Bachelor’s degree
• Customer service, internship, or business experience
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and customer-focused mindset
• Strong organizational skills and attention to detail
• Proficiency in Microsoft Office (Excel, Outlook, Word)
• Ability to multitask and prioritize in a fast-paced environment
• Experience working with CRM or ERP software
• Knowledge of packaging, industrial products, or distribution

Benefits

• PTO
• Medical, Dental & Vision Insurance
• Life and Supplemental Insurance
• Short-Term Incentive Plan
• Company-Funded Profit Sharing
• HRA & Cafeteria Plan
• Childcare Reimbursement Program
• Seasonal Company-Sponsored Events
• Work/Life Balance Initiatives
• 9/80 Scheduling Option
• Flex Fridays

Tagged as: Excel