Program Manager, Flexible Financial Assistance (CSM) – Westside Administration

The Program Manager, in coordination with the Senior Director of Housing Stabilization and Case Management staff, would implement and oversee a contract with the City of Santa Monica Human Services Department that is focused on rapidly resolving housing crises experienced by vulnerable individuals and families residing in the City of Santa Monica.

Requirements

• Initiate outreach efforts within the community, targeting areas and organizations where the highest risk participants may be located.
• Provide supervisorial support and oversight, and quality assurance for staff related to caseloads, scheduling, data integrity and contract goals or program changes.
• Assess housing barriers of participants who are unstably housed and at-risk of homelessness to determine housing and service needs, by use of assessment and prioritization tools.
• Develop housing, financial, and self-sufficiency case management plan with participants.
• Determine eligibility and appropriate level of assistance based on client situation and ongoing monitoring of program spending and budget.
• Communicate team needs, and update and maintain the tracking of reports as requested by supervisor to ensure project deliverables are being met.
• Use progressive assistance lens when reviewing and monitoring financial requests for the program to ensure that requests are in alignment with scope of services as outlined by our funders and that each request appropriately meets the needs of program clients
• Stay informed on the Scope of Required Services (SRS) as outlined by our funders.
• Market, promote and network with providers in City of Santa Monica to improve program partnerships and coordination.
• Collaborate with Central Fiscal Agent and City Right to Counsel program to submit both financial assistance requests and legal referrals in a timely manner to prevent further jeopardization of housing status.
• Works in conjunction with legal service entities, primarily City Right to Counsel program, to facilitate the workflow between case management and legal service support.
• Refer to credit counseling and other services necessary to assist program participants with critical skills related to budgeting, managing money, accessing a free personal credit report, and resolving personal credit problems.
• Document all services identified and provided, referrals made, and participant feedback.
• Advocate for and actively assists individuals in obtaining services (e.g. benefits, mental health, substance abuse, housing referrals, financial assistance, home based services, training, medical services, mentoring and socialization).
• Ensure data is being entered into HMIS and tracked in an accurate, timely manner.
• Keep data in HMIS, charts and productivity trackers up to date.
• Monitoring and reporting on program outcomes and working in conjunction with fiscal agent to track program spending targets

Benefits

• Medical Insurance
• Vision Insurance
• Dental Insurance
• Retirement Planning (403b) & Matching
• Paid Holidays
• Paid Vacation Days
• Paid Sick Days
• Employee Assistance Plans (EAP)
• TELUS Health
• Flexible Spending Account (FSA)
• Basic Life / Accidental Death & Dismemberment (AD&D)
• Voluntary Short- and Long-Term Disability
• Voluntary Pet Insurance
• Corporate Discounts: Discounts on Hotels, Theme Parks, Concerts, Movies, Restaurants & More