Associate Customer Onboarding Manager

As an Associate Customer Onboarding Manager, you will lead implementation projects with new and existing customers of our rapidly growing SaaS based fintech solution. You will work independently on integrations, navigate customer requirements with internal and external stakeholders, and develop implementation plans. This is a hybrid position that requires you to be in office 3 days a week.

Requirements

• Hands-on implementation experience with SaaS applications or other software solutions.
• Good project management skills to effectively guide the customer to success while managing various internal resources.
• Proven ability to read, debug, and understand web applications (HTML, CSS, JavaScript, API calls, etc.).
• Ability to lead workshops, including the gathering/documenting of requirements and use-cases and recommendation of envisioned processes.
• Great communication skills, including the ability to communicate across different teams and use different questioning techniques to understand customer’s needs.
• Building relationships and working within a collaborative team environment is what motivates you.
• Strong analytical, creative thinking and problem solving skills.
• Ability to work in a fast-paced, deadline-driven start-up environment.
• Procurement or Supply chain management experience would be a great advantage!

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance