As a Senior Customer Success Manager, you will own relationships with top tier customers, driving adoption, retention, and expansion of our products. You’ll serve as a trusted advisor and strategist, guiding customers through each stage of their journey while helping shape their future success with Tipalti.
Requirements
- 5+ years of relevant experience with a minimum of 5+ years of customer success or account management experience, preferably in the Fintech space.
- ERP experience, accounts payable, Gainsight, Zendesk, Salesforce, Jira, analytic reporting, and CSM tool experience is a plus
- Proven ability to network with senior internal and external personnel (CEO, CFO, etc.), including key contacts outside your own area of expertise.
- Highly organized with excellent oral and written communication and interpersonal skills
- High level of enthusiasm, initiative, commitment, and professionalism
- Ability to gather complex requirements and work with a team to design a solution and build compelling value propositions
Benefits
- Hybrid working model that requires you to be in office Monday, Tuesday, and Thursday
- Competitive salary and stock options
- Matching RRSP
- Extended benefits, Employee Assistance Program, life insurance, AD&D, LTD
- Maternity, Paternity and Fertility Treatment benefits
- 15 days of PTO
- Subsidized lunch on office days
- Fresh fruit, snacks & drinks in office
- Dog-friendly office
- Conveniently located close to transit
- Phone/internet allowance
- Regular company-wide social events
- Multiple ERG groups celebrating our diversity and creating an inclusive culture
To apply for this job please visit tipalti.com.
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