Sr. Customer Success Manager II, ENT

Toast is a technology company that helps restaurants and local businesses succeed in a digital world. As a Senior Customer Success Manager, you will serve as the customer’s main point of contact, trusted advisor, and drive a wide variety of customer-driven initiatives. You will build strong relationships with customers, understand their goals and priorities, and translate them into strategic recommendations to drive high-level product adoption, satisfaction, referrals, and customer retention.

Requirements

• 8+ years account management experience
• Mid-Market or Enterprise customer management experience
• Strong leadership, teamwork, and cross-departmental collaboration skills
• Strong communication and presentation skills
• Success operating independently and navigating competing priorities in a constantly changing environment

Benefits

• Competitive compensation and benefits programs
• Cash compensation (overtime, bonus/commissions if eligible)
• Equity
• Benefits
• Flexible work arrangements