Customer Operations Representative

Role Overview

Work as a Customer Service Representative in a fast-paced and highly supportive customer-centric environment, providing solutions to customers’ car loan and insurance queries. The role involves engaging with customers, assisting with vehicle finance needs, and contributing to the success of the business.

What You Will Do

Engage with customers, assist with vehicle finance needs, provide excellent customer service, and contribute to the success of the business through recommendations for improvement and taking ownership of results.

Why It Might Be a Fit

The ideal candidate will have strong customer service experience, excellent verbal and written communication skills, and the ability to manage challenging customer conversations in a professional manner.

Requirements

• Strong customer service experience
• Excellent verbal and written communication skills
• Ability to manage challenging customer conversations
• Experience working in a fast-paced or KPI-driven environment
• Confidence using Microsoft Office applications and multiple systems simultaneously
• Strong organisational skills and attention to detail
• Ability to work both independently and as part of a team
• Positive attitude and willingness to learn, adapt, and continuously develop

Benefits

• Discounted Novated Leasing + Vehicle Purchase
• Superannuation Benefits
• Social Clubs & Employee Events
• Upskill and Career Growth Opportunities
• Generous Parental Leave
• Hybrid working arrangements
• 26 weeks paid primary carer’s leave and 8 weeks paid secondary carer’s leave
• Discounted private health insurance
• Employee Assistance Program and mental health support services
• Annual salary reviews and performance-based reward opportunities
• Flexible ‘dress for your day’ approach
• Modern office facilities, collaborative workspaces, premium coffee options, recreational areas, and wellbeing spaces