Customer Success Manager – Informatica Implementation Experience (CDI / Data Governance/ MDM)

Role Overview

As a Customer Success Manager at Salesforce, you will serve as a trusted advisor and primary post-sale partner for a portfolio of customers leveraging Informatica-powered data management and integration solutions. You will manage a global book of business, partnering with enterprise customers across multiple geographies and time zones to drive adoption, maximize value, and ensure long-term success on the Salesforce platform.

What You Will Do

Build and sustain trusted, strategic relationships with key customer stakeholders, design and execute customized Customer Success Plans, lead regular success reviews, and proactively identify adoption risks.

Why It Might Be a Fit

We are looking for a candidate with 8+ years of experience in data management, with hands-on implementation or presales experience in ETL / data integration, Data Governance, and Master Data Management (MDM).

Requirements

• 8+ years of experience in data management
• Hands-on implementation or presales experience in ETL / data integration, Data Governance, and Master Data Management (MDM)
• Knowledge of Informatica products (IDMC/IICS, PowerCenter, Cloud Data Governance & Catalog, MDM, Data Quality)
• Familiarity with generative AI and AI agents
• Experience in a customer-facing role (solution consulting, presales, implementation lead or customer success)
• Excellent English communication skills, written and verbal

Benefits

• Unleash Your Potential
• When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best.