Customer Success Manager – Italian speaking

Role Overview

The Customer Success Manager will partner with customers to accelerate business value and return from their investment with Salesforce. They will specialize in one or more lines of business, a specific cloud or industry, and build positive relationships to help customers progress on their digital journey.

What You Will Do

The Success Manager will use the Customer Success Methodology to understand customer goals, assess capabilities, and provide recommendations to help them achieve business and technology objectives. They will also develop an understanding of customers’ Salesforce implementation and evangelize the capabilities of Salesforce across all of our Clouds.

Why It Might Be a Fit

The ideal Success Manager will possess both a Cloud specialization and industry skills that enable them to speak the customer language. They will be able to drive effective and influential conversations at the C-level, facilitate difficult discussions, and be adept at handling objections.

Requirements

• Experienced professional with 7-10 years of relevant industry expertise
• In-depth knowledge in one or more lines of business (LoBs) – a specific cloud or industry
• Strong consulting skills and confirmed results working as a Trusted Advisor to drive business value for customers
• Ability to drive effective and influential conversations at the C-level; facilitate difficult discussions and be adept at handling objections
• Fluency in Italian & English is required for this opportunity

Benefits

• Dental insurance
• Vision insurance
• Unleash Your Potential (program details not specified)
• Accommodations for reasonable accommodations during the application or recruiting process

Tagged as: Salesforce