Customer Success Manager, MuleSoft

Role Overview

The Customer Success Manager is a highly strategic and experienced individual contributor responsible for driving quantifiable business impact across our most complex, often multi-org Signature customers.

What You Will Do

Strategic Accountability and Account Leadership, ROI-Driven Engagement, Complex Program Management, Resource Mobilization, Engagement Charter, Business Value Integration, Agentic Workflow Design, ROI Segmentation, Trusted Advisory and Executive Influence, Advanced Stakeholder Management, Complex Navigation, Business Insight, Customer Advocacy, Solution & Industry Expertise, Mentorship & Development, Domain Expertise and Risk Mitigation, Risk Management, AI Governance & Guardrails, Root Cause Synthesis, Root Cause Analysis.

Why It Might Be a Fit

Experienced business professional, preferably with 5-6 years of relevant industry expertise in Customer Success, SaaS platform use, or related strategic consulting fields, Exceptional communication and presentation skills with a demonstrated ability to influence effectively at all levels, including executive and C-level, Ability to handle objections, navigate complicated discussions, and drive alignment, Ability to clarify the roles and responsibilities of collaborators and serve as the central resource, ensuring clear technical and business alignment.

Requirements

• Experienced business professional, preferably with 5-6 years of relevant industry expertise in Customer Success, SaaS platform use, or related strategic consulting fields
• Exceptional communication and presentation skills with a demonstrated ability to influence effectively at all levels, including executive and C-level
• Ability to handle objections, navigate complicated discussions, and drive alignment
• Ability to clarify the roles and responsibilities of collaborators and serve as the central resource, ensuring clear technical and business alignment
• Cloud/Platform Requirements: Experienced supporting customers using MuleSoft, Experience with deep MuleSoft Anypoint Platform expertise, Strong understanding of how MuleSoft solves business problems, Multiple MuleSoft certifications (Developer + Integration Architect Associate)

Benefits

• time off programs
• medical
• dental
• vision
• mental health support
• paid parental leave
• life and disability insurance
• 401(k)
• employee stock purchasing program