Customer Success Manager II

Role Overview

The Customer Success Manager II will work with larger customers to build long-term, strategic partnerships, providing best practices and helping them achieve their operational goals through the use of Axon’s products.

What You Will Do

Engage with customers through regular calls, monitor and manage adoption metrics, create success plans, manage escalations, and communicate major milestones and updates.

Why It Might Be a Fit

The ideal candidate will have a strong project management background, experience working with Enterprise-level customers, and a proven track record of leading process improvements.

Requirements

• Bachelor’s degree or equivalent work experience
• 5+ years’ working in a customer-facing role
• 2+ years working with Enterprise-level customers
• Strong project management skills
• Proven system for tracking multiple customer requests, issues, and strategic plans
• Proven track record of leading process improvements within large organizations
• Previous experience tracking product adoption and customer engagement through data-analysis tools
• Self-motivated, team-oriented, responsible, and focused on exceeding customer expectations
• Exceptional organizational, presentation, and communication skills
• Demonstrated ability to deal with change and excel in high-stress situations

Benefits

• Competitive salary
• 401k with employer match
• Discretionary paid time off
• Paid parental leave
• Medical, Dental, Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs
• Employee Resource Groups (ERGs)
• Snacks in the office

Tagged as: Excel, Project Management