Senior Customer Success Manager

Role Overview

Join Truecaller’s Enterprise Solutions Business Unit as a Senior Customer Success Manager to build a scalable and velocity-driven world-class customer success function. Work with multiple stakeholders and teams internally/externally to build and nurture relations with customers, key personnel within customer companies post sales cycle.

What You Will Do

Responsible for building and nurturing relations with customers, onboarding customers on Truecaller’s enterprise product, developing and maintaining customer relationships, and proactively managing churn across customers.

Why It Might Be a Fit

This role is ideal for someone with 8+ years of professional experience, 3+ years of working with a high-velocity Customer Success team, and good experience in the SaaS/Software product domain. The ideal candidate will have a consultative approach, excellent organizational skills, and the ability to effectively interact with customers of varied nationalities.

Requirements

• 8+ years of professional experience
• 3+ years of working with a high-velocity Customer Success team
• 3+ years of working with clients in the global market
• Good experience in the SaaS/Software product domain
• Ability to understand client’s business model and mode of operation
• Ability to effectively interact with customers of varied nationalities
• Ability to map the organization for all relevant stakeholders, decision-makers, influencers, and power users
• Ability to use automation tools as part of the customer success life cycle
• Excellent organizational skills, attention to detail, and the ability to prioritize in a changing environment
• Excellent communication and negotiation skills
• Demonstrated operational excellence in analytical thinking, process compliance, and improvement, problem solving, and planning
• Ability to speak and understand Arabic

Benefits

• Competitive salary
• Benefits package
• Opportunity to work with a global company
• Diverse and inclusive team environment