Customer Success Manager – Denmark: Lead post-sale onboarding and setup, drive measurable business adoption, and ensure customer health and satisfaction. Key responsibilities include driving product adoption, strengthening customer health, and reducing churn.
Requirements
- Fluent in Danish and proficient in English
- Prior experience in customer success, account management, or customer support roles in a SaaS or technology environment
- Proven ability to drive product adoption, customer satisfaction (NPS), and retention results
- Strong communication skills across multiple stakeholder levels
- Highly organized with a proven ability to manage a large portfolio (Mid-Market)
- Solid understanding of the digital marketing funnel and search marketing landscape
Benefits
- Flexible working options
- Competitive compensation package + bonus
- 25 days holiday per year
- Two (paid) volunteering days a year
- Hybrid working model
- Rich learning and development opportunities
- Comprehensive health package
- Pension
- Access to Headspace, a popular mindfulness app
- Paid parental leave
- Central office with a laid-back vibe
- Employee discounts to restaurants and shops
- Opportunity to join the Trustpilot Social Club
To apply for this job please visit business.trustpilot.com.
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