Associate Customer Success Manager

Role Overview

As an Associate Customer Success Manager, you will manage a portfolio of Educational Institutions in Spain and France, ensuring retention, growth, and strong relationships. You will build and proactively execute account plans to achieve your objectives.

What You Will Do

You will manage relationships with customers to achieve maximum value from our software services, upsell our wider solutions portfolio, and identify growth opportunities.

Why It Might Be a Fit

The ideal candidate thrives at the intersection of customer partnership and commercial growth, with a passion for supporting educators and institutions in advancing teaching, learning, and academic integrity.

Requirements

• 1–2 years of experience in Customer Success, Account Management, or a similar client-facing role
• Fluent in English, Spanish, and French
• Strong interpersonal, communication, presentation, and negotiation skills
• Excellent problem-solving, time-management, and organisational skills
• Understanding of the education technology landscape and institutional challenges around teaching, learning, and academic integrity

Benefits

• Salary
• Bonus or commission
• Generous time off
• Health and wellness programs
• Remote-first culture
• Comprehensive package prioritizing overall well-being
• Education Reimbursement
• Paid Time Off
• Self-Care Days
• National Holidays
• 2 Founder Days + Juneteenth Observed
• Paid Volunteer Time
• Charitable contribution match
• Monthly Wellness or Home Office Reimbursement
• Access to Modern Health (mental health platform)
• Parental Leave
• Retirement Plan with match/contribution