Customer Success Manager NOA Higher Ed. Southeast Region (USA Remote)

Join Turnitin as a Customer Success Manager to help educational institutions realize the full value of their investment in our solutions. Develop success plans, build trusted relationships, and drive adoption and outcomes to secure renewals and identify opportunities for growth.

Requirements

• 5+ years of experience in Customer Success, Account Management, or a similar client-facing role within SaaS or EdTech.
• Proven track record of meeting or exceeding renewal, upsell, and customer satisfaction targets.
• Strong ability to build and maintain executive-level relationships within higher education institutions.
• Deep understanding of the education technology landscape and the unique challenges of teaching, learning, and academic integrity.
• Excellent communication, presentation, and storytelling skills—able to articulate value and outcomes clearly to diverse audiences.
• Highly organized, data-driven, and adept at managing a portfolio of accounts with discipline and empathy.
• Proficiency with CRM and Customer Success tools (e.g., Salesforce, Gainsight, Totango, etc.).
• A collaborative teammate with a growth mindset, resilience, and a passion for education.

Benefits

• Generous time off
• Health and wellness programs
• Remote-first culture
• Choice, flexibility, and a safety net for life’s challenges
• Competitive Paid Time Off
• Self-Care Days
• National Holidays
• 2 Founder Days + Juneteenth Observed
• Paid Volunteer Time Off
• Charitable Contribution Match
• Monthly Wellness or Home Office Reimbursement
• Access to Employee Assistance Program (mental health platform)
• Parental Leave
• Retirement Plan with match/contribution