Join Turnitin, a global organization with team members in over 35 countries, as a Customer Success Manager (CSM) to help educational institutions realize the full value of their investment in our solutions.
Requirements
- 5+ years of experience in Customer Success, Account Management, or a similar client-facing role within SaaS or EdTech
- Proven track record of meeting or exceeding renewal, upsell, and customer satisfaction targets
- Strong ability to build and maintain executive-level relationships within higher education institutions
- Deep understanding of the education technology landscape and the unique challenges of teaching, learning, and academic integrity
- Excellent communication, presentation, and storytelling skills
- Highly organized, data-driven, and adept at managing a portfolio of accounts with discipline and empathy
- Proficiency with CRM and Customer Success tools (e.g., Salesforce, Gainsight, Totango, etc.)
- A collaborative teammate with a growth mindset, resilience, and a passion for education
Benefits
- Global Benefits
- Remote First Culture
- Health Care Coverage
- Education Reimbursement
- Competitive Paid Time Off
- Self-Care Days
- National Holidays
- 2 Founder Days + Juneteenth Observed
- Paid Volunteer Time Off
- Charitable Contribution Match
- Monthly Wellness or Home Office Reimbursement
- Access to Employee Assistance Program (mental health platform)
- Parental Leave
- Retirement Plan with match/contribution
To apply for this job please visit jobs.smartrecruiters.com.
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