Customer Success Manager (Chiropractic) – Work from Home / Dayshift

The Customer Success Manager is responsible for ensuring every patient has a seamless, supportive, and positive experience throughout their care journey. This role blends patient communication, care-plan coordination, service recovery, and operational oversight to maximise patient satisfaction, retention, and clinical outcomes.

Requirements

• Warm, confident communicator with strong interpersonal skills.
• Highly organised with excellent follow-through.
• Ability to manage sensitive conversations with empathy and professionalism.
• Strong problem-solving and service-recovery skills.
• Comfortable with digital tools (practice software, CRM, email, SMS platforms).
• Understanding of chiropractic care principles (training provided).

Benefits

• HMO with 2 free dependent and medical reimbursements
• Government-mandated benefits
• Competitive pay
• Structured career development programs