Retention Marketing Specialist I

Retention Marketing Specialist I at UN/COMMON. Full production process management for email campaigns and automated flows. Building emails in Klaviyo, writing on-brand copy, and scheduling deployments. Collaborative team environment with a focus on customer journey and email performance.

Requirements

• 2 years of experience in retention marketing, specifically across email, SMS, CRM, or loyalty programs
• Hands-on experience with an Email Service Platform (ESP), with a strong preference for Klaviyo
• Strong copywriting skills for direct-to-consumer (DTC) e-commerce, with the ability to adapt tone and style to match different client brands
• A solid understanding of email analytics and the ability to translate data insights into actionable strategy
• Proficiency in building segmented customer lists using behavioral and transactional data
• Experience working within Shopify or directly supporting Shopify-based clients
• Proactive, organized approach, with the ability to think through the entire customer journey and work effectively in a fast-paced, collaborative team