Customer Experience Journey Lead

Role Overview

As a Customer Experience Journey Lead, you will lead and orchestrate one or more strategic end-to-end customer journeys across Europe, partnering with business leaders and functional SMEs to translate customer insights into measurable improvements.

What You Will Do

You will define and evangelize the customer journey vision, lead a cross-functional journey team, own and prioritize the journey opportunity funnel, and maintain and communicate a journey roadmap.

Why It Might Be a Fit

The ideal candidate will demonstrate deep customer-centricity, ability to influence without authority, strong program or portfolio management expertise, and excellent analytical and communication skills.

Requirements

• Deep customer-centricity and a passion for understanding customer needs
• Ability to influence without authority and drive complex change in large, matrixed organizations
• Strong program or portfolio management expertise, balancing strategic thinking with disciplined execution
• Experience leading cross-functional programs and engaging senior leaders to secure alignment and decisions
• Strong analytical skills and the ability to use data and customer insights to identify opportunities and measure impact
• Excellent verbal, written and storytelling skills, with the ability to communicate clearly across all organizational levels

Benefits

• Dental insurance
• Vision insurance