Customer Experience Specialist 1

At U.S. Bank, we’re on a journey to do our best. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career.

Requirements

• Provide a high level of customer service by responding to telephone or email inquiries, requests, and problems.
• Research and resolve problems and errors which may include those related to fraud support and internet operations.
• Act as a liaison between customers and various U.S. Bank departments to resolve more complex customer or technology issues.

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law