Senior Customer Success Manager

Role Overview

The Senior Customer Success Specialist serves as the customer’s trusted technical advisor and primary technical owner, guiding customers through activation, adoption, optimization, expansion, and renewal.

What You Will Do

Own the technical customer relationship for a portfolio of strategic Enterprise and Commercial Named accounts, serving as a trusted advisor throughout the customer lifecycle.

Why It Might Be a Fit

The ideal candidate will have 5+ years of experience in customer-facing technical roles such as Customer Success Engineering, Technical Account Management, Solutions Engineering, Consulting, Professional Services, or similar positions focused on data protection and recovery technologies.

Requirements

• 5+ years of experience in customer-facing technical roles such as Customer Success Engineering, Technical Account Management, Solutions Engineering, Consulting, Professional Services, or similar positions focused on data protection and recovery technologies.
• Strong technical expertise across backup and recovery, virtualization, operating systems, storage, cloud platforms, cybersecurity, and automation technologies.
• Experience designing and validating protection strategies, recovery preparedness programs, modernization initiatives, and migration projects.
• Proven ability to translate customer business objectives into technical roadmaps, adoption strategies, and measurable outcomes.
• Strong executive communication skills with experience presenting technical, operational, and risk-based recommendations to senior stakeholders.
• Demonstrated ability to manage multiple strategic customer relationships while driving measurable success outcomes.
• Proven consultative mindset with the ability to adapt engagement strategies and success plans to varying customer priorities, technical environments, and business challenges.
• Excellent collaboration, communication, stakeholder management, and consultative problem-solving skills.
• Experience conducting technical assessments, health reviews, architecture discussions, and executive business reviews.
• VMCE certification required or obtained within an agreed-upon timeframe following hire.

Benefits

• Unlimited paid time off
• 12 paid holidays including 4 global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares
• Paid parental leave: 8 weeks for all parents, 16 weeks for birthing parents
• Medical, dental, and vision coverage starting on your first day
• Mental health support, therapy sessions, and digital wellness tools via our Employee Assistance Program
• 401(k) retirement plan with company matching contributions
• Fertility, adoption, and surrogacy support through Maven, plus paid volunteer time
• AirVet: 24/7 virtual veterinary care at no cost
• Legal services, identity protection, and supplemental health insurance options
• Tax-advantaged spending accounts for healthcare, dependent care, and commuting
• Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops, and learning events like our annual Global Day of Learning