We’re looking for a Customer Success Manager to help build and scale the next generation of Customer Success at Velixo, guiding customers through their lifecycle and working closely with partners and internal teams.
Requirements
- 5+ years of experience in Customer Success, Account Management, or Support within a SaaS or ERP environment
- Strong ability to communicate complex ideas clearly to both technical and non-technical audiences
- Experience working with customer data (usage metrics, engagement signals) to drive decisions
- Ability to manage multiple priorities across a portfolio of customers
- Strong problem-solving and critical thinking skills
- Comfortable working in a fast-paced, evolving environment where processes are being built and refined
- Collaborative mindset with the ability to work cross-functionally with Sales, Support, Product, and Partners
- Advanced proficiency in Microsoft Excel or similar tools for analysis; experience with ERP/accounting systems is highly valued
Benefits
- Competitive salary
- Comprehensive benefits package
- Remote work environment
- Career growth opportunities in a rapidly expanding company
- Group health insurance
- RRSP match (up to 6% of base salary)
- Relocation Assistance
To apply for this job please visit velixo.applytojob.com.
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