Customer Success Manager, AI Enablement

Customer Success Manager, AI Enablement responsible for owning and optimizing the self-serve partner cohort, conducting configuration calls, and driving NRR within the self-serve cohort.

Requirements

• 3–5 years in Customer Success, Account Management, or equivalent client-facing SaaS role.
• Bachelor’s degree in Business, Communications, Computer Science, or related discipline.
• Hands-on experience configuring AI agents or AI-powered tools in a business context.
• Proficiency in prompt engineering to govern AI behavior, tone, and knowledge retrieval.
• Ability to communicate clearly and effectively in written and verbal formats.
• Working knowledge of LLMs and how to assess AI output quality and identify gaps.
• Strong knowledge of Customer Success frameworks, including Success Planning and health scoring.
• Systems-thinking mindset with the ability to design scalable AI-powered workflows.
• Data literacy and the ability to interpret reports from CRM and AI performance dashboards.

Benefits

• Competitive health benefits
• Flex time
• Annual work-from-anywhere options
• Equity opportunities
• Daily snacks
• Vibrant cafeteria
• Catered Friday lunches
• Education reimbursement
• In-house learning opportunities
• Leadership development programs