Customer Experience Specialist

Role Overview

As a Customer Experience Specialist, you will be the heartbeat of our operation, ensuring every homeowner feels heard, informed, and excited from the moment they sign on to the moment their system goes live (and beyond). You will be the friendly voice and the guiding hand that advocates for the homeowner, masters the tech, drives the experience, solves the puzzle, and works smarter.

What You Will Do

Advocate for the Homeowner, Master the Tech, Drive the Experience, Solve the Puzzle, Work Smarter

Why It Might Be a Fit

We are looking for individuals who naturally radiate positive energy and possess an ‘extreme ownership’ mindset. You’re a great fit if you’re a ‘Happy Warrior’, a ‘Communication Pro’, Detail-Obsessed, Tech-Savvy, and a Team Player.

Requirements

• Prior experience in customer success, hospitality, or solar operations
• Strong interpersonal skills
• Ability to juggle multiple priorities
• CRM experience

Benefits

• Dental insurance
• Vision insurance
• Bonus 10-20k+ of additional potential earnings