Customer Success Manager, Merchant Services

As a Customer Success Manager for our Merchant Services team at Versapay, you will manage long-term relationships across a book of business by becoming our customers’ trusted Versapay advisor. In this role, you will build strong relationships with our customers, develop a deep understanding of their business, and explore ways that Versapay products can support their objectives.

Requirements

• 5+ years of experience in a customer success role and customer sales role in a SaaS based company, as well as B2B merchant services experience
• Bachelor’s Degree or equivalent experience in Business, Marketing, Communications, Economics, or related field
• Strong merchant services/payment processing background with the ability to navigate gateway/processor/acquirer/payfac/ISO models with a deep understanding of disputes/chargebacks, settlement/funding
• Proven experience advising customers’ CFOs and AR/Cash Application leaders; strong executive presence and communication
• Customer Obsession: Resolute focus on the needs of the customer above all
• Agility: Highly adaptive in the face of ambiguous and complex problems
• Follow-through: High motivation, bias to action and strong prioritization
• Empathy: Able to relate to others with a different view or experience
• Collaboration: Assertive with humility, demonstrates an ability to lead change positively

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan