Role Overview
The Manager Customer Service Management CSM DK/Benelux will lead the Customer Service Manager team to enhance financial performance, employee engagement, and customer satisfaction. The role involves representing the commercial and contractual aspects of the service business, ensuring strategic execution and setting clear commercial goals.
What You Will Do
Key responsibilities include monitoring and reporting on results, risks, and opportunities, leading and participating in projects, daily line management, managing escalations, and supporting individual and team development.
Why It Might Be a Fit
The ideal candidate will have demonstrated experience in contract management and customer relationship development, a solid track record of delivering on budget while ensuring positive customer experience, and the ability to meet contractual commitments in a cost-effective manner.
Requirements
- Demonstrated experience in contract management and customer relationship development
- Solid track record of delivering on budget while ensuring positive customer experience
- Ability to meet contractual commitments in a cost-effective manner
- Familiarity with CRM systems and customer-focused operations
- Experience in sales, customer negotiations, or project management
- Demonstrated leadership experience with a focus on people and business development
Benefits
- Good salary
- Benefits package
To apply for this job please visit careers.vestas.com.
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