Customer Experience Coordinator – Northern Liberties, PA

VEG is a veterinary emergency company that helps people and their pets in need. The Customer Experience Coordinator role is responsible for defining the customer experience through service, focus, and participation, and requires 2+ years of customer service experience and advanced knowledge of computer programs and practice management software.

Requirements

• Greet every customer with warmth and urgency
• Oversee all customer communications and record details accurately
• Deliver personalized, memorable experiences
• Listen with empathy and resolve concerns quickly
• Provide confidential, compassionate guidance on financial options and end-of-life decisions
• Process payments accurately and protect personal and financial information
• Follow up with customers after visits to check on their pet’s care and strengthen relationships
• Celebrate and capture special moments, creating lasting connections between customers, their pets, and the hospital
• Work nights, weekends, and holidays on a rotating or as needed basis

Benefits

• Competitive compensation
• Comprehensive health and wellness benefits
• 401K match
• Equity after one year of full time, active employment
• Learning and growth programs
• Clinical student loan repayment
• Paid parental leave
• Flexible work schedules
• Employee referral program
• Comfy scrubs and VEG swag
• Food in the fridge