Role Overview
As a Customer Experience Coordinator, your job is to define the customer’s experience through service, focus, and participation. You will greet every customer with warmth and urgency, oversee all customer communications, and deliver personalized, memorable experiences.
What You Will Do
Your day-to-day responsibilities will include greeting customers, overseeing customer communications, delivering personalized experiences, and keeping the nursing team and doctors updated on customer needs.
Why It Might Be a Fit
This role is a great fit for someone who is empathetic, has a strong sense of ownership over their work, and is curious by nature. You will have the opportunity to grow where you want to go and make an impact in a fast-paced environment.
Requirements
- 2+ years of experience in a customer service role
- Advanced knowledge in computer programs and practice management software
- Highly organized, with strong attention to detail
- A strong communicator; able to interact positively with anyone and everyone
- A strong multitasker, able to thrive amid chaos
- High emotional intelligence, able to read a room and plan and act accordingly
- Adaptable and amenable in high stakes environments
Benefits
- Competitive compensation
- 401K match
- Comprehensive health and wellness benefits
- Equity after one year of full-time employment
- Unlimited ER CE + travel stipend
- Clinical student loan repayment
- Paid parental leave
- Flexible work schedules
- Employee referral program
- Comfy scrubs, cool VEG swag, and food in the fridge
To apply for this job please visit boards.greenhouse.io.
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