Customer Experience Coordinator (Relief)

Role Overview

As a Customer Experience Coordinator, you will define the customer’s experience through service, focus, and participation. You will greet every customer with warmth and urgency, oversee all customer communications, and deliver personalized experiences.

What You Will Do

Your responsibilities will include greeting customers, overseeing communications, delivering personalized experiences, listening with empathy, resolving concerns, and following up with customers after visits.

Why It Might Be a Fit

We are looking for an empathetic and personable individual who is passionate about perfecting the customer experience. You will have the opportunity to grow where you want to go and build valuable experience.

Requirements

• 2+ years of experience in a customer service role
• Advanced proficiency in computer programs and practice management software
• Highly organized, with strong attention to detail
• Strong communication skills
• Ability to multitask and thrive amid chaos
• High emotional intelligence
• Adaptable and amenable in high stakes environments
• Problem solving skills and a focus on innovation
• Willingness to work in a noisy environment with strong or unpleasant odors
• Availability to work nights, weekends, and holidays on a rotating or as needed basis

Benefits

• Competitive compensation
• Flexible work schedules
• Generous employee referral program
• Comfy scrubs
• Cool VEG swag
• Food in the fridge