Customer Experience Coordinator

Role Overview

As a Customer Experience Coordinator, you will define the customer’s experience through service, focus, and participation. You will be outgoing and personable, conducting yourself professionally in demeanor and presence. You will find ways to say YES and put pets and customers’ experience above all else.

What You Will Do

Greet every customer with warmth and urgency, oversee all customer communications, deliver personalized experiences, listen with empathy, and provide confidential guidance on financial options and end-of-life decisions.

Why It Might Be a Fit

You will have the opportunity to grow where you want to go, building valuable experience and paving the way for your career to take unexpected and rewarding directions. You will be part of a team that values diversity, kindness, and innovation.

Requirements

• 2+ years of experience in a customer service role
• Advanced proficiency in computer programs and practice management software
• Highly organized, with strong attention to detail
• Strong communication skills; able to interact positively with anyone and everyone
• The ability to multitask and thrive amid chaos
• High emotional intelligence, able to read a room and plan and act accordingly
• Adaptable and amenable in high stakes environments
• Problem solving skills and a focus on innovation
• Must be willing to work in a noisy environment with strong or unpleasant odors
• Availability to work nights, weekends, and holidays on a rotating or as needed basis based on hospital needs
• Work well in a fast-paced environment with people from all backgrounds and different personality types

Benefits

• Competitive compensation
• Flexible work schedules to support your life outside of work
• Generous employee referral program
• Comfy scrubs
• Cool VEG swag
• Food in the fridge for when you’re hungry