Role Overview
We are seeking a commercially minded Revenue Operations Manager to own the post-sales side of our revenue engine, based in our London office. Reporting to the VP of Revenue Operations and working closely with the VP of Customer Success, you will bridge Sales Ops and Customer Lifecycle Ops – making sure the customer journey from signature to renewal and expansion runs on clean data, sharp processes and well-timed signals.
What You Will Do
Your core priorities: Expansion and renewal signals, Automation and escalation precision engine, Entitlements, onboarding, and offboarding, Processes and playbooks.
Why It Might Be a Fit
This is an ideal opportunity for someone who wants to shape post-sales operations at a scaling SaaS business, while learning about one of the world’s most impactful and complex industries.
Requirements
- At least 4 years of experience in Revenue Operations, CS Operations or Sales Operations at a B2B SaaS company, with meaningful exposure to post-sales motions
- Hands-on Salesforce expertise, including Salesforce CPQ knowledge
- Experience with Customer Success Platforms, and other key CS tech stack tools
- A track record of building automations, health scores or signal frameworks that changed how a team acted
- A strong grasp of subscription mechanics – ARR, NRR, GRR, renewals, amendments and co-terming
- Practical AI proficiency – comfortable using AI tools (e.g. Claude, ChatGPT, Copilot) to build workflows, analyse data and automate repetitive work
- The ability to translate between Sales, CS and Finance, and earn trust with senior stakeholders
- A structured, proactive approach – you spot the gap, design the fix and ship it without waiting to be asked
Benefits
- Private Health Insurance offered via Vitality to help you look after your physical health
- Global Volunteering Policy to help you ‘do good’ and feel better
To apply for this job please visit jobs.workable.com.
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