Role Overview
The Customer Experience Associate plays an essential role in creating a seamless, elevated experience for every WAYB customer and retail partner. This is a highly collaborative role for someone who enjoys solving problems and bringing order to complexity.
What You Will Do
Respond to customer and retail partner inquiries, guide customers throughout their WAYB journey, own customer issues, investigate order and fulfillment issues, and support retail partners.
Why It Might Be a Fit
The ideal candidate understands that exceptional service is in the details, communicates with warmth and confidence, takes ownership from beginning to end, and brings a calm, solutions-oriented approach to every situation.
Requirements
- 2+ years of experience in customer experience, ecommerce, retail, hospitality, or a related field
- Experience in a high-touch customer environment with a strong focus on service and detail
- Excellent communication, organization, judgment, and problem-solving skills
- Ability to manage multiple priorities, work cross-functionally, and take ownership from start to finish
- Comfort working across multiple systems; Shopify, Gorgias, NetSuite, and 3PL experience is a plus
- Undergraduate degree preferred
- Ability to work from our Salt Lake City office 4 days per week
- U.S. work authorization without sponsorship required
Benefits
- Dental insurance
- Vision insurance
- Child Passenger Safety Technician (CPST) Certification
To apply for this job please visit job-boards.greenhouse.io.
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